I recently encountered an issue in which documents were not routing to the Dropbox correctly. All the settings were correct. I checked Central Admin settings. I checked the site settings to make sure the Information Management Policy settings were in place (For Example: The In Place Record Management site collection feature activated, and the Content Organizer Site (not site collection) feature activated), and documents were still not moving correctly.
I would notice that the Dropbox library would register a modification, but still no documents. After further investigation, I noticed that under the Rule Managers for Information Management Policy ( Site Settings -> Content Organizer -> Rule Managers, make sure the Content Organizer feature is activated) a personal account was listed.
The personal account listed had been recently disabled, and Information Management Policy uses whatever account that is in the Rule Managers to route the documents. In this case, the personal account no longer existed. After I changed it to a service account, the routing of documents started to work.
Lesson: Rule Managers should be a service account!
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